Hosting a fundraiser takes a lot of planning and preparation, which is why we've developed fundraising software to help event organizers increase efficiency in their planning efforts by easily registering participants online, safely processing online donations, managing communications, product sales and sponsorships, tracking fundraising progress, and generating numerous reports.
Even with the best software, there are other decisions to make such as: selecting merchandise for participants to wear or purchase, choosing unique items for silent auctions, and integrating incentives to motivate participants and donors. We have included resources for these important decisions here.
DoJiggy's online fundraising software suite features software for all types of special event fundraising. Our software packages support walk-a-thons, golf tournaments, capital campaigns, online charity auctions, galas and celebrations, and all types of unique fundraising events. Whatever type of event you choose to host, you will need a software package that offers robust features and innovative technology to support your efforts.
Here we feature articles on features and highlights of our online fundraising software suite. New releases as well as important, long-standing features and functions are detailed. If you are looking for further information on the functions you need, you will find it here. Please contact us in Sales if you have any questions about our software features and how we can assist your organization with your next fundraising event.
The information we collect is: used for internal review and archived for historical comparison, used to improve the content of our web site, and never shared with other organizations for commercial purposes. It is not sold or shared in any way, unless disclosed here. We send personally identifiable information about you to other companies or people:
Web site activity data is analyzed. This website uses web analytics software, to help us analyze how users use the site. We use this information solely for the purpose of evaluating general usage of the website, by compiling reports on website activity and related internet usage. This information may be transferred to trusted third parties, processing this information on our behalf, and who handle that information securely and confidentially, consistent with our privacy and security policies. By using this website, you consent to the processing of this web activity in the manner and for the purposes set out above. No personal information is cross referenced in these reports and the information reported is aggregate in nature.
Registration for certain services is required. In order to use free trial or to purchase services, visitors and/or members must first complete our registration form. During registration a user must give certain contact information, but we never sell or give away this information, without express permission from the user. It is only gathered to contact the user about services on our site for which s/he has expressed interest. It is required that we gather certain unique identifiers (username, password, etc.), only to permit authorized access to this site.
We require information from the user on our order form. We have an order form, and collect personal information sufficient to process credit card or eCheck orders. A user must provide contact information (such as name, email, and shipping address) and possibly financial information (such as credit card number, expiration date). If we have trouble processing an order, we use the information to contact the user. This information is used for shipping and billing purposes and to complete customer orders and maintain their payment history. This information is stored for later reference for billing and subscription management.
We always use industry-standard encryption technologies. We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our site.
Use of End-User Data. End-User Data is the consumer data we collect on your behalf, when your users access our services. This end-user data is owned by you. We never share, sell, or disclose any end-user data, unless disclosed here. We retain end-user data in the course of providing our services, and that data is destroyed after the end of your subscription period. Personally identifiable end-user information is used to process payment transactions on your behalf, communicate status of payments and related transactions, and for no other purpose.
We occasionally send email newsletters to users of our services. We publish a newsletter, and we send it out a maximum of four times per year. We never sell or share our subscribers' email addresses to anyone at anytime. All such mailings have an opt-out link, and clearly state our contact information. You may unsubscribe from these mailings at any time.
We are committed to resolving disputes within 24-48 hours. If problems arise, users may contact us by email or telephone. We require a written notification of complaints.
Our technical support team is committed to providing superior support, and is available Monday to Friday, 9 am - 6 pm Mountain Standard Time. We typically answer inquiries within a few hours, and within one business day at most.
We also offer emergency and after hours support for your events. This is a paid service.
DoJiggy offers free online technical support to our customers and companies evaluating our products. Please make sure and review our detailed technical support policy.
DoJiggy tech support and customer service is amazing. Every time I've had a question or a problem, it has been addressed within hours. I really enjoy working with the team.— Anne R. - Friends of Ray School
More than just FAQs, the DoJiggy Knowledge Base aims to help you answer your questions quickly and easily by providing a comprehensive resource of articles and advice relating to all aspects of our service. Included are: video tutorials, answers to pre-sales questions, product-specific details, information about payment processing and security, and advice about managing your website, participant registrations, event sponsorships, and more!
All support for our services is provided online. Most of your questions will be answered here in our Support Center. We do not provide telephone support except for issues related to Sales, to add/update comments to an existing support request, to ask that a support request be escalated, or for help creating a support request. If you require additional phone support, please see our optional phone support packages.
Submit a support request by logging into your administration area, and clicking on the "Submit Support Request" option located in the Help menu, or by emailing us at support(at)dojiggy.com. Submitting a support request ensures your issue receives immediate attention and quick resolution by our dedicated support team. Important Note: To receive a faster and more accurate response, please limit your responses to one topic per request.
Chat directly with a member of our team. Chat should only be used for quick or simple queries, and is not the appropriate tool to use for detailed technical support. You may occasionally be asked to submit a support request regarding your issue, especially if it cannot be resolved quickly. For security reasons, our staff cannot login to your account without a support request on file.