We stand by our products and services. For that reason, we offer a 30 day money back guarantee on all subscription purchases. If you require a refund for any reason, just notify us within 30 days of the date of purchase. Additional participant blocks will be refunded in accordance with the 30 day refund policy on subscriptions. However, partial blocks or blocks not used on active subscriptions cannot be refunded. Custom work is not included in the 30 day refund policy. There are no refunds after 30 days, even in the case of a canceled event.
We charge a processing fee for all refunded transactions, to cover our payment processing costs. Orders refunded by check will incur a 3.5% processing fee, while credit card refunds will incur a 7% transaction fee.