More than just FAQs, the DoJiggy Knowledge Base aims to help you answer your questions quickly and easily by providing a comprehensive resource of articles and advice relating to all aspects of our service. Included are: video tutorials, answers to pre-sales questions, product-specific details, information about payment processing and security, and advice about managing your website, participant registrations, event sponsorships, and more!

Submit a support request by logging into your administration area, and clicking on the "Submit Support Request" option located in the Help menu, or by emailing us at services(at)techsupport-1.com. Submitting a support request ensures your issue receives immediate attention and quick resolution by our dedicated support team. Important Note: To receive a faster and more accurate response, please limit your responses to one topic per request.

Our collection of user guides helps provide a better understanding of our popular software products and services. These guides provide a comprehensive outline for configuring your website and managing your event in order to maximize your DoJiggy website. Each subscription type has a dedicated guide, so be sure to see the guide based on the subscription your organization is using.

Chat directly with a member of our team. Chat should only be used for quick or simple queries, and is not the appropriate tool to use for detailed technical support. You may occasionally be asked to submit a support request regarding your issue, especially if it cannot be resolved quickly. For security reasons, our staff cannot login to your account without a support request on file.

Continually striving for exceptional customer service, our team is dedicated to keeping you updated with service advisories and news on the status of our service. These updates will include notifications from our payment processing partners, information about any scheduled maintenance or anticipated outage, and resolutions to technical support difficulties. You can also enter your email here to receive notifications of new posts by email.

All support for our services is provided online. Most of your questions will be answered here in our Support Center. We do not provide telephone support except for issues related to Sales, to add/update comments to an existing support request, to ask that a support request be escalated, or for help creating a support request. If you require additional phone support, please see our optional phone support packages.

View short video clips and longer product demos for assistance with website configuration and instructions on how to perform certain tasks. There are numerous topics on general set up and management of your fundraiser including: creating and editing your webpages, details about managing participants, products, and sponsors, configuring your payment processor, and generating reports. Product specific tutorials also available for: Donations, Auction, Pledge and Golf.