Our technical support team is committed to providing superior support, and is available Monday to Friday, 9 am – 6 pm Mountain Standard Time. We typically answer inquiries within a few hours, and within one business day at most.
We also offer emergency and after hours support. This is a paid service and you will be billed for emergency 24/7 calls.
DoJiggy offers free online technical support to our customers and companies evaluating our products. Please make sure and review our detailed technical support policy.
DoJiggy tech support and customer service is amazing. Every time I’ve had a question or a problem, it has been addressed within hours. I really enjoy working with the team.— Anne R. – Friends of Ray School
- Knowledge Base
More than just FAQs, the DoJiggy Knowledge Base aims to help you answer your questions quickly and easily by providing a comprehensive resource of articles and advice relating to all aspects of our service. Included are: video tutorials, answers to pre-sales questions, product-specific details, information about payment processing and security, and advice about managing your website, participant registrations, event sponsorships, and more!
- Phone Support
All support for our services is provided online. Most of your questions will be answered here in our Support Center. We do not provide telephone support except for issues related to Sales, to add/update comments to an existing support request, to ask that a support request be escalated, or for help creating a support request. If you require additional phone support, please see our optional phone support packages.
- Support Requests
Submit a support request by logging into your administration area, and clicking on the “Submit Support Request” option located in the Help menu, or by emailing us at support(at)dojiggy.com. Submitting a support request ensures your issue receives immediate attention and quick resolution by our dedicated support team. Important Note: To receive a faster and more accurate response, please limit your responses to one topic per request.
- Live Chat
Chat directly with a member of our team. Chat should only be used for quick or simple queries, and is not the appropriate tool to use for detailed technical support. You may occasionally be asked to submit a support request regarding your issue, especially if it cannot be resolved quickly. For security reasons, our staff cannot login to your account without a support request on file.