Customer Support You Can Depend On

Our technical support team is committed to providing superior support and is available Monday to Friday, 9 am – 6 pm Mountain Standard Time. We typically answer inquiries within a couple of hours, and within one business day at most.

Knowledge Base

Knowledge Base

The DoJiggy Knowledge Base (KB) aims to help you answer your questions quickly and easily by providing a comprehensive resource of articles and advice relating to all aspects of our platform.

Live Chat

Chat with a member of our team from the Contact Us page. Chat can be used for quick and simple queries. If we are not online, a support ticket will be created and our team will get back to you within 2 – 4 hours during normal business hours.

Live Chat

Support Requests

Support Requests

Submit a support request by logging into your administration area, and clicking on the “Submit Support Request” option located in the Help menu, or by emailing us at support (at) dojiggy.com. Submitting a support request ensures your issue receives immediate attention and quick resolution by our dedicated support team.

We’re committed to helping your organization thrive with our streamlined fundraising platform and world-class customer support.

24/7 Support

We also offer emergency and after-hours support for clients. Emergency support is a paid service and you will be billed for emergency 24/7 calls. Please note that this service is not for donors or organizational supporters – please contact your campaign administrator for support.

Please review our detailed technical support policy here.

24/7 Support
DoJiggy tech support and customer service is amazing. Every time I’ve had a question or a problem, it has been addressed within hours. I really enjoy working with the team.
— Anne R. – Friends of Ray School
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