Our technical support team is committed to providing superior support and is available Monday to Friday, 9 am – 6 pm Mountain Standard Time. We typically answer inquiries within a couple of hours, and within one business day at most. Please review our detailed technical support policy here.
We also offer emergency and after-hours support for clients. Please note that this service is not for donors or organizational supporters – please contact your campaign administrator for support. Emergency support is a paid service and you will be billed for emergency 24/7 calls.
DoJiggy tech support and customer service is amazing. Every time I’ve had a question or a problem, it has been addressed within hours. I really enjoy working with the team.— Anne R. – Friends of Ray School
- Knowledge Base
More than just FAQs, the DoJiggy Knowledge Base aims to help you answer your questions quickly and easily by providing a comprehensive resource of articles and advice relating to all aspects of our platform. Included are answers to initial setup and configuration including domains, information about payment processing and payments, campaign-specific details, advice about managing your website, registrations, sponsorships, and more. See the DoJiggy.com KB here and the DoJiggy.io KB here.
- Phone Support
All support for our services is provided online. Most of your questions will be answered here in our Support Center. We do not provide telephone support except for issues related to Sales, to add/update comments to an existing support request, to ask that a support request be escalated, or for help creating a support request. If you require additional phone support, please see our optional phone support packages.
- Support Requests
Submit a support request by logging into your administration area, and clicking on the “Submit Support Request” option located in the Help menu, or by emailing us at support (at) dojiggy.com. Submitting a support request ensures your issue receives immediate attention and quick resolution by our dedicated support team. Important Note: To receive a faster and more accurate response, please limit your responses to one topic per request.
- Live Chat
Chat directly with a member of our team. Chat should only be used for quick or simple queries and is not the appropriate tool to use for detailed technical support. You may be asked to submit a support request regarding your issue, especially if it cannot be resolved quickly or if we need to access your financial data. For security reasons, our staff cannot login to your account without a support request on file.