The success of our clients’ fundraising efforts is central to our mission. To ensure your satisfaction and success, we offer comprehensive support on all of our software modules. All of our subscriptions and websites include free technical support via support requests, email, and chat from our website. In addition, most of your questions will be answered in our comprehensive Knowledge bases.
- The knowledge base for Golf & traditional .com platform is here.
- The virtual fundraising platform Knowledge base is here.
Our technical support team is committed to providing superior support and is available Monday to Friday, 9 am – 6 pm Mountain Standard Time. We typically answer inquiries within a few hours, and within one business day at most. We also offer emergency and after-hours support. This is a paid service and you will be billed for emergency 24/7 calls.
DoJiggy offers free online technical support to our customers and companies evaluating our products. Please make sure and review our detailed technical support policy.
Paid Phone Support
Paid phone support is generally not needed, due to the methods of online support offered.
Some clients still prefer talking on the phone and need additional assistance with fundraising campaigns and site configuration. Phone support is included during your free trial or website configuration period only. Additional phone support is available on all subscriptions on an as-needed basis, for a fee.
Phone support packages can be used for:
- general website & event consulting
- detailed registration & website review
- custom HTML direction & assistance
- webinar presentations
- assistance with payment processing integration
- discussing special circumstances & needs
Please contact Sales if you would like to purchase a Phone support package. Sales will assist you in scheduling your phone support with one of our dedicated technical support specialists.
•• Phone Support Rates
Phone support is available at the following rates:
- $5030 minutes of support.
- $8060 minutes of support.